TaxiBridge Complaint Consent And Terms

1. Complaint Facilitation

TaxiBridge receives, structures, stores, and facilitates complaints submitted by taxi owners against organisations operating in the taxi industry. TaxiBridge may contact the organisation complained about, request feedback, log correspondence, and update the complainant on the progress of the case.

2. No Legal Representation

TaxiBridge is a complaint facilitation and accountability platform. TaxiBridge does not act as a law firm, attorney, advocate, debt counsellor, insurer, or financial adviser. Any information provided through TaxiBridge is not legal advice and does not replace independent professional advice.

3. Consent To Process Information

By lodging a complaint, the complainant consents to TaxiBridge processing personal information, case details, vehicle details, supporting documents, and communication history for complaint facilitation, payment administration, reporting, trend analysis, and platform accountability purposes.

4. Sharing With Organisations

The complainant authorises TaxiBridge to share relevant complaint information and supporting documents with the organisation complained about and with internal TaxiBridge administrators or assigned case handlers who need access to facilitate the complaint.

5. Public Accountability

Complaints may appear publicly on TaxiBridge in summary form. TaxiBridge may publish unresolved complaints on the TaxiBridge platform or related media channels, subject to internal review and applicable privacy considerations. Sensitive personal information may be withheld or summarised.

6. Membership Payment

TDS members may lodge complaints free as a member benefit. Non-TDS members may be required to pay a R600 annual membership fee before a complaint is fully registered. Payment does not guarantee a specific outcome from the organisation complained about.

7. Accuracy Of Information

The complainant confirms that the information submitted is true and complete to the best of their knowledge. TaxiBridge may request additional documents or clarification before progressing a complaint.

8. Company Response Licence

Organisations may subscribe to a verified respondent licence that allows them to view, manage, and respond to complaints within the TaxiBridge process. A licence does not allow an organisation to remove valid complaints without resolution or internal review.

9. Acceptance

Submitting a complaint confirms acceptance of these terms and authorises TaxiBridge to proceed with complaint facilitation under this framework.