South Africa's taxi industry accountability platform

Where Taxi Owners Get Heard

TaxiBridge gives taxi owners a formal place to lodge complaints, track progress, and hold finance houses, insurers, tracking companies, and service providers accountable.

Lodge a Complaint View Public Complaints

Public AccountabilityStructured complaints make industry issues visible.

60-Day ResolutionSubscribed companies get a protected window to resolve.

Verified ResultsResolved matters can earn a public resolution badge.

60Resolution days

R600Owner membership

24/7Case visibility

How TaxiBridge Works

A cleaner path from frustration to formal resolution.

Every complaint is captured with supporting documents, a case number, client updates, and an audit trail that both TaxiBridge and the complainant can follow.

1. Create AccountOwners sign up once and can track every case.

2. Lodge CaseThe complaint is captured with documents.

3. Link CompanyThe organisation is attached to the case.

4. Follow UpUpdates and visible notes keep the owner informed.

5. Resolve or PublishUnresolved issues can move into public accountability.

For Taxi Owners

Five steps to lodge, track, and resolve your complaint.

TaxiBridge turns scattered WhatsApp messages, screenshots, statements, and unanswered calls into a structured case record with proper visibility.

1Create Your ComplaintUpload your statement, invoices, letters, screenshots, and supporting documents.

Reference number assigned
Timestamped submission
Secure document storage

2Complaint VerificationTaxiBridge checks that your submission is complete and linked to the correct organisation.

Prevent spam and false claims
Ensure the right company is identified

3Company NotificationThe company is formally notified with the complaint summary, supporting documents, and resolution deadline.

No more ignored messages
Official escalation trail

4Track ProgressReceive updates through SMS, email, and your TaxiBridge dashboard.

See case handler details
Post follow-ups
Track payment status

5Resolution or EscalationResolved complaints can receive verified status. Unresolved patterns can be used for public accountability.

Resolution badge
Public trend reporting
Social escalation where appropriate

For Taxi Owners

Your complaint should not disappear into WhatsApp.

TaxiBridge gives you a formal case record, proof of what you submitted, the status of your case, the case handler assigned to it, and a place to post follow ups.

Case NumberEvery submission gets a TaxiBridge reference.

DocumentsAttach statements, letters, screenshots, and proof.

Case HandlerSee who is attending to your matter.

Membership StatusKnow when your annual access is active or due.

For Companies

Become a verified respondent before complaints become public.

TaxiBridge gives finance houses, insurers, tracking companies, suppliers, and service providers a structured platform to resolve complaints professionally before public escalation.

1Contact TaxiBridgeSpeak to us on WhatsApp or email to start the respondent process.

2Review BriefingWe brief you on the complaints already linked to your company.

3Sign AgreementConfirm your resolution responsibilities and protected window.

4Activate AccessYour respondent licence is activated after confirmation.

5Use DashboardManage complaints, communication, and case progress.

6Resolve CasesWork within the 60-day resolution framework.

7Stay ProtectedActive resolution keeps your reputation managed.

Transparency

What gets published, and what stays protected.

TaxiBridge is built for accountability, not online abuse. The platform protects personal information while still giving the taxi industry visibility over unresolved patterns.

May Be Published

Complaint summaries without personal sensitive information
Company responses and resolution status
Unresolved complaint trends
Public accountability reports

Will Not Be Published

Private banking details
ID numbers and personal addresses
Confidential legal documents
Unverified personal attacks

Our Goal

Accountability
Transparency
Structured resolution
Fair engagement between owners and companies

Membership and Contact

Simple access for owners. Direct engagement for companies.

For Taxi Owners

R600 /year

For non-TDS members. TDS members can lodge complaints free as part of the Taxi Data Saver ecosystem.

Lodge a Complaint

Companies can contact TaxiBridge directly.

Talk to us about respondent access, complaint handling, and protecting your reputation through structured resolution.

WhatsApp 074 5174 983

Owner Reviews

Real feedback from people TaxiBridge has helped.

Reviews are checked before publication so the public page remains constructive and useful.

Share your TaxiBridge experience

Your review will only appear publicly after approval by the TaxiBridge team.

Frequently Asked Questions

Need more help?

Contact our team and we will assist you with lodging or tracking your complaint.

How much does it cost?

Non-TDS owners pay R600 per year. Active TDS members can lodge free.

Do companies see my complaint immediately?

TaxiBridge first verifies and structures the case before escalation.

Can companies remove complaints?

No. Resolution is tracked through the case workflow and audit trail.

Is my information secure?

Sensitive personal and document information is kept private.